Your chosen package determines the number of revisions available, as outlined in the
package details. We are committed to delivering top-notch services and will gladly
revise until your requirements are satisfied. No extra charges apply if the design
concepts remain unchanged. Expect your revised design within 48 hours.
Please note that any alterations requested after finalizing designs will be
considered a new order and will incur separate charges. We appreciate your
understanding and look forward to meeting your design needs.
Nexus Digital 360's refund policy is outlined as follows:
Refunds will not be granted for reasons such as 'change of mind,' 'disagreement with
a
partner,' or other non-service-related issues.
Refunds are applicable only to the specific dissatisfactory service for service
bundles,
not the entire bundle.
Refund requests will not be considered after 15 days from the date of purchase.
Certain services, including Social Media, SEO, Domain Registration, and Web Hosting,
are
not eligible for refunds under any circumstances.
In the case of websites, refunds will not be considered once the client has approved
the design and the website is sent for development.
The money-back guarantee applies only if the client rejects the initial designs. If
additional design concepts or modifications are requested, and a refund is sought
after this point,
Nexus Digital 360 may deduct 33% of the total billing amount for incurred
service delivery costs, including processing fees and management charges.
Note:
Nexus Digital 360 retains the authority to reject any project or terminate the
contract at its discretion. In the event of a refund, you lose all rights to use the
designs for any purpose; they become the exclusive property of
Nexus Digital 360. The company assumes rightful ownership of the designs.
To initiate your refund, kindly follow these steps:
Once we receive your refund request, we will promptly respond. After completing the
necessary analysis, we will initiate the refund process.
Please note that upon receiving your refund, you forfeit any rights to the designs
provided by
Nexus Digital 360. The relevant information will be submitted to Government
Copyright Agencies for legal purposes, ensuring compliance with copyright
regulations.
Our unlimited revisions policy is designed to ensure your complete satisfaction. We aim to go above and beyond your expectations. We are committed to continuous revisions until you are entirely satisfied with your design, following the allotted number of revisions specified in your chosen package. Your satisfaction is our priority, and we will continue until your vision is fully realized.
The entire order will be dispatched to the specified account on the date indicated in the Order Confirmation. Additionally, a confirmation email will be sent to you. The turnaround time aligns with your chosen package, with a minimum processing time of 2 business days. For urgent orders, please contact our customer support team for prompt assistance.
Nexus Digital 360 maintains a record of all finalized designs. In the event of a misplaced order, you can rest assured that we have the necessary records to provide you with the exact file you need.
Our customer support is available 24/7 to address all your concerns and queries. Our dedicated team is ready to assist you anytime, ensuring your questions are answered promptly and comprehensively.
Nexus Digital 360 will not assume responsibility for any communications conducted through platforms other than those using the "…@ nexusdigital360.com" domain or any contact numbers not officially provided by us on our website. Damages resulting from using contact details not authorized by us are not within our liability. We take full responsibility for all information conveyed through our official domains.